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Provide first-line and selected second-line technical support via phone, chat, remote tools, and in person.
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Deliver full user support for desktop hardware, software, and corporate applications.
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Administer user accounts in corporate systems (local and cloud).
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Manage printers and multifunctional devices.
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Provide IT/Media support for corporate events, including preparation and coordination.
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Manage incidents and service requests in line with procedures and SLAs.
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Handle daily service desk operations including incident and request management.
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Maintain and updаtеdocumentation for supported systems and processes.
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Support knowledge base development and maintenance.
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Collect technical requirements for IT procurement.
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Assist with periodic IT-related payments.
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Ensure confidentiality, safety, and proper documentation handling.
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Comply with internal policies, regulations, and AIFC legislation.
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Ensure service delivery meets operational requirements.
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Perform additional duties assigned by the Line Manager or Chief Digital Officer.
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Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree is an advantage).
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Professional certifications such as ITIL, Microsoft, Cisco, or desktop administration are preferred.
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Minimum 2 years of experience in IT operations, application support, or desktop/ system administration.
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Strong experience in incident and problem management, system administration, and service delivery.
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Hands-on experience with Microsoft 365, Active Directory, enterprise systems, cloud platforms, and basic networking.
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Proficiency with Microsoft Office and ITSM tools (e.g., ServiceNow, Jira).
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Ability to work independently, manage workload, and meet deadlines.
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Strong communication, negotiation, and stakeholder management skills.
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Analytical, critical thinking, and problem‑solving abilities with strong organizational and follow-up skills.
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Language skills: English — fluent; Russian — fluent; Kazakh — fluent.