Executive Assistant Manager (Rixos Borovoe)

08 Мая

Партнерские Вакансии

Компания "Burabay Hotel Management"

Position requires relocation to Shchuchinsk (Akmola oblast, Kazakhstan). Housing is provided for relocating candidates.

Rixos Borovoe Hotel is a luxury Resort property of Accor family and is surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

KEY RESPONSIBILITIES & CONTRIBUTION:

GENERAL

• Contributes to the development of the hotel’s overall strategy
• Acts on behalf of the General Manager when required
• ESG activities follow up
• Prepares and defends the budget in related areas
• Monitors key financial indicators: Revenue, GOP, Food & Beverage Cost %, Payroll Ratio, etc.
• Analyzes P&L performance of related areas
• Develops and implements initiatives to increase profitability and optimize costs

People Management

• Leads the team there will be reporting to the position TBA
• Participates in recruitment of key positions
• Oversees performance reviews and succession planning
• Builds and maintains a strong service culture aligned with luxury standards

Guest Experience

• Monitors guest feedback (Trust You, SARA, internal surveys, etc.)
• Personally engages with VIP guests
• Ensures compliance with LQA standards in all related areas

F&B And Kitchen Operational Management

• Positions restaurants as independent revenue centers
• Provides overall leadership of all F&B divisions: restaurants, bars, banquet operations, room service, minibar, and lounge areas
• Ensures compliance with brand standards and outlet concepts
• Monitors service quality, speed of service, upselling performance, and guest engagement
• Conducts regular operational inspections of all F&B outlets
• Oversees the Executive Chef and the entire culinary team
• Controls F&B cost, waste management, etc
• Participates in menu development, seasonal offers, and gastronomic concepts
• Ensures compliance with sanitation regulations, HACCP requirements, and F&B safety standards
• Supervises inventories, stock levels, and procurement processes in coordination with Procurement and Finance

Entertainment (with the help of Entertainment Manager)

• Oversees the concept development and execution of entertainment programs (live music, DJs, shows, themed evenings)
• Ensures entertainment activities align with brand positioning and guest profile
• Coordinates cooperation with contractors, artists, and event teams
• Analyzes the impact of entertainment programs on revenue and guest satisfaction
• Controls the entertainment budget and evaluates return on investment (ROI)

PROFESSIONAL PROFILE:

• 3-5 years of experience in the same position or Director of Operations
• 5 * hotel or upper with not less than 150 keys and 5 outlets and 50 team members in the subordinate team
• Deep background in F&B
• Experience of new programs or strategies successfully rolling out
• Fluent English and Russian, Kazakh strong advantage

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