Компания "Американ Медикал Центерс Нур-Султан"
Front Office Receptionist – Medical Center
Job Duties:
- Welcome and greet visitors, ensuring a warm and professional first impression.
- Manage patient appointments and doctor schedules efficiently.
- Handle incoming calls, provide accurate information, and direct inquiries appropriately.
- Process patient registration and maintain accurate medical records.
- Assist with insurance verification and Direct Billing procedures.
- Provide cost estimates for medical services and collect payments.
- Perform oral and written translations in/from English.
- Ensure smooth patient flow and support medical staff with administrative tasks.
- Maintain confidentiality of patient information per healthcare regulations.
- Coordinate emergency patient needs and liaise with medical staff.
- Assist with inventory management of front desk supplies and medical forms.
- Follow clinic protocols and support administrative tasks as needed.
Requirements:
- Diploma in administration, healthcare, or a related field.
- Proficiency in Microsoft Office, Outlook, 1C, and Bitrix24.
- Fluent English (C2 level), strong communication skills.
- Experience in medical administration or hospitality preferred.
- Ability to handle high-pressure situations with professionalism.
- Excellent customer service and problem-solving skills.