Компания "Wolt TechnologiesKazakhstan (Вольт Технолоджис Казахстан)"
Company Description
Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.
However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.
Our Commitment to Diversity, Equity & Inclusion
We want to have all sorts of people in our team – people like you and me, and people different from you and me. To be able to work with diverse teammates – when it comes to gender, age, ethnicity, life background, sexual orientation, political views, religion, or any other personal trait – we consciously aim to offer equal opportunity for everyone to work with us. This is because we believe diverse teams make the most thought-through decisions and build things in the most inclusive way.
Join us today to build Wolt together.
Job Description
As we are growing rapidly, we are recruiting an Merchant Service Associate to support our merchant partners and ensure the best possible partnership along their journey with Wolt. As a Merchant Service Associate, you will act as a key communicator between our operations team and merchant partners in order to ensure optimal success. As well as defining and shaping our Merchant support to take it to new heights. The role is based in Almaty.
What you’ll be doing
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Building relationships with our partners by training them on using our systems and keeping them informed of any updates.
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Ensuring our partners meets the highest Wolt service standards by conducting frequent quality and satisfaction checks.
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Helping develop our partners and their businesses by leveraging collected user data.
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Maintaining the accuracy and brand consistency of our menu platform, including text and visuals.
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Resolving operational tasks of our partners to ensure smooth operations.
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Monitoring tasks, cases coming from partners.
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Assisting Account management team with mass communication with our partners.
Qualifications
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Excellent interpersonal skills, as you will be working with various partners and teams.
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Experience in customer support, account management is a plus.
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A structured, detail-oriented, service-oriented approach, with strong decision-making and problem-solving abilities.
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Fluency in Kazakh and Russian, with the ability to work in English.
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being the key player in maintaining integrations and expanding the more technical aspects of our local organization, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!