Reservation Supervisor (в архиве)

30 Декабря

Партнерские Вакансии

Компания "Burabay Hotel Management"

Position requires relocation to Shchuchinsk (Akmola oblast, Kazakhstan) and reports to Revenue Manager. Housing is provided for relocating candidates.

Rixos Borovoe Hotel is a luxury Resort property of Accor family and is surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

KEY RESPONSIBILITIES & CONTRIBUTION:

• Supervise and coordinate the daily activities of the reservations team, ensuring that all reservations are handled efficiently and accurately in alignment with Rixos high standards of service.
• Maintain a keen focus on anticipating and fulfilling guests’ wishes, ensuring that each reservation is tailored to meet individual preferences and special requests, thereby enhancing the overall guest experience.
• Provide guidance and support to the reservations team, fostering a culture of excellence and continuous improvement. Conduct training and performance evaluations to ensure that team members are equipped to deliver exceptional service.
• Oversee the effective use of reservation systems and technology, ensuring data accuracy and leveraging tools to optimize booking efficiency and guest satisfaction.
• Address and resolve any reservation-related issues or discrepancies promptly and professionally, ensuring that guest concerns are handled with care and sensitivity.
• Work closely with other departments, including front desk and sales, to ensure seamless communication and coordination of guest needs and expectations.
• Regularly review reservation practices and procedures to identify opportunities for improvement and implement best practices that enhance operational efficiency and guest satisfaction.
• Generate and analyze reservation reports to monitor performance metrics, identify trends, and provide insights for strategic decision-making.

REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

• Knowledge of Russian, English and Kazakh languages are highly preferred
• Positive personality, responsibility, agility, and ability to learn fast, team-player
• Proven experience in a supervisory role within hospitality environment, preferably in reservations or front office operations.
• Strong proficiency in Fidelio/Opera systems and technology required, with a keen eye for detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to anticipate and fulfil guests’ wishes.
• Ability to handle complex reservations and resolve issues with professionalism and efficiency in a fast-paced environment.

What we offer:

• Shared accommodation is provided for relocated associates
• We provide with meals on duty
• Company transfer is provided from/to Hotel-City
• Unique experience in 5* luxury resort in Kazakhstan - great opportunity to learn from professional and grow with them
• Sport & social events for Hotel team members including Resort facilities

Be limitless! Be with us!

Become a part of the world-famous brand team!