Customer service specialist

• Billed and closed 200+ EUCOM MRO and SOE customer orders through end-to-end management of requirement review, award processing, purchase order creation, delivery coordination, billing support, and closeout in Oracle NetSuite and Salesforce.
• Prepared compliant order packages for 200+ DLA TLS competitive submissions, reviewing vendor quotes for pricing, lead time, freight, country of origin, TAA and Berry compliance, payment terms, quote validity, and technical requirements.
• Coordinate customers, buyers, vendors, finance, and technical stakeholders to resolve order discrepancies, payment issues, customs questions, delivery delays, temporary base access, installation scheduling, and revised delivery dates.
• Provide proactive order updates, obtain customer-signed proofs of delivery, and coordinate goods-receipt posting with DLA to support accurate documentation and timely billing.

• Managed 80-100 concurrent purchase and sales orders from acknowledgement through delivery, including orders valued up to $40 million and 40-50 weekly vendor follow-ups.
• Contributed to the MRO program's DLA-confirmed 98% on-time delivery rate in 2024 through proactive tracking, early risk identification, delay resolution, and timely delivery-date extension coordination.
• Built Google Sheets and Apps Script workflows that produced 40 weekly status follow-ups in 20 minutes instead of 90, reducing preparation time by 78% and identifying at-risk deliveries more than one week earlier.
• Coordinated the completed international delivery of seven SPEE3D metal 3D printers to Ukraine, aligning suppliers, delivery schedules, documentation, and customer stakeholders.

• Coordinated concrete production and delivery schedules, aggregate and additive requests, customer communication, site access, and laboratory alignment under Kazakhstan regulations and client safety requirements.
• Automated daily Excel reporting, reducing preparation time from 60 to 15 minutes, a 75% improvement.
• Supported operations that produced and delivered 600,000 cubic meters of concrete by November 2021.