Менеджер по организации выставок и конференций

Описание

Asta n a
Age: 2 2 y e ars o ld
BAIT U RSY N OVA
DARIN A


 CO N TA C TS

+7 7 76 1 3 0 5 6 80

darin a_19 0 7@ m ail .r u

daria n nab ayte r
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20 23 — P re se nt
Asta n a M arrio tt H ote l,
Eve n t c o оrdin ato r
• Coord in atin g o f a ll c u sto m er r e q uir e m ents , in clu d in g
co m munic atio n a n d c o m ple tin g v e rb ally a n d in w rit in g
wit h t h e c u sto m er t h e d eta il s o f t h e f u ll e ve nt p ro p osa l
& q uo te
• Man ag in g b ed ro om s b lo cks a n d m eetin g s p ac e
in ve nto ry f o r a ssig ne d g ro up s
• Man ag in g g ro up /cate rin g -re la te d o p portu nit ie s a c ro ss
all s e cto rs o f t h e b usin e ss
• Pre p arin g a ll e ve nt d ocu m enta tio n ( b an q uet e ve nt
оrder, c o ntr a c t, in vo ic e ) a n d c o оrdin atin g w it h a ll
re le va n t h o te l d ep artm ents a n d t h e c u sto m er t o e nsu re
co nsis te nt a n d h ig h-le ve l s e rv ic e
WORK E X PER IE N CE
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20 22 — 2 0 23
Asta n a M arrio tt H ote l,
At Y ou r S erv ic e A gen t
• Opera tin g t e le p ho ne s w it c h b oard s ta tio n, p ro ce ssin g
guest r e q uests f o r w ake -u p c alls , a n d c o nne ctin g a n d
dir e ctin g c alls t o t h e a p pro p ria te e xte nsio n
• Advis in g g uests o f a n y m essa g es ( e .g ., m ail , f a xe s)
re ce iv e d f o r t h e m , a n d s e nd t o r o om if r e q uir e d
• Answ erin g , r e co rd in g a n d p ro ce ssin g a ll g uest c alls ,
re q uests , q uestio ns, o r c o nce rn s v ia t e le p ho ne , e m ail o r
ch at
• Pro vid in g in fo rm atio n t o g uests a b out r o om f e atu re s,
pro p erty a m enit ie s, a n d l o cal a re as o f in te re st
• Pro ce ssin g r o om s e rv ic e o rd ers , a n sw erin g q uestio ns
on m enu s e le ctio n a n d r e co rd t r a n sa c tio ns in P O S
sy ste m
20 22 — 2 0 22
The R it z -C arlt o n A sta n a,
Guest R eco g nit io n
Tra in ee
• Sup ply in g g uests w it h d ir e ctio ns a n d in fo rm atio n
re g ard in g p ro p erty a m enit ie s, s e rv ic e s, a n d h o urs o f
op era tio n, a n d l o cal a re as o f in te re st a n d a c tiv it ie s
• Han d lin g o f a ll in co m in g c alls a n d r e q uests
• In fo rm in g a b out V IP a rriv a ls t o d esig nate d p ers o nne l
fo r e sc o rt a n d d eliv e ry o f a m enit ie s
• Welc o m in g g uests in t h e h o te l l o b by
• Аntic ip atin g a n d m eetin g t h e n e ed s o f g uests in t h e
se rv ic e
LA N GU AG ES

Russia n
C2 - P ro fic ie ncy

Kaza kh
C1 - A dva n ce d

Eng lis h
B2 - U pper In te rm ed ia te

Turk is h
B1 - In te rm ed ia te

SK IL LS
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Eth ic s o f c o m munic atio n
wit h g uests
Exp erie nce d
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Abil it y t o w ork in a t e am
Exp erie nce d
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Atte ntio n t o d eta il s a n d
pro b le m s o lv in g s k il ls
Exp erie nce d
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Exc e lle nt w rit te n a n d v e rb al
co m munic atio n s k il ls
Exp erie nce d
●
SO FT S K IL LS
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Resp onsib le
●
Am bit io us
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Dil ig ent a n d o rg an iz e d
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Cre ativ e
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20 21 — 2 0 21
Ham pto n b y H il t o n A sta n a T riu m phal A rc h ,
Guest
Serv ic e A gen t
• Adm in is te rin g c h e ck-in s a n d c h e ck-o uts
• Han d lin g g uest c o m pla in ts in a c co rd an ce w it h h o te l
sta n d ard s
• Pro m otio n a n d s a le o f a d dit io nal h o te l s e rv ic e s
• Pro ce ssin g g uest p aym ents , c o lle ctio n o f r e ve nu e,
re p ortin g
• Cond uctin g a n a u d it
• Rece p tio n a n d p ro ce ssin g o f in co m in g r e q uests f o r
ro om r e se rv a tio ns
• Corp ora te E -m ail m onit o rin g
• Acce p tin g o rd ers f o r f o od a n d d rin ks
• Dif fu sin g c o nflic t o r t e nse s it u atio ns w it h g uests
20 22
Univ e rs it y o f I n te rn atio nal B usin ess,
Bach elo r's
deg re e
Touris m a n d H osp it a lit y , T ouris m
ED U CATIO N
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