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CONTACT10/2021-06/202506/2023 - 10/2024Gulbanu AbdurakhmanovaAstana,Kazakhstan+7 778 715 70 56gulbanuabdurakhmanova@gmail.comDate of Birth:23 February 2003Marital Status:SingleNationality:KazakhGender:FemaleMotivated and responsible graduate with a background in InternationalBusiness and Management, strong communication and organizationalskills, and experience working in educational and multiculturalenvironments. I am eager to contribute to a university setting by supportingacademic processes, assisting students and staff, and helping create apositive and productive learning environment. I am committed to continuousprofessional development and to making a meaningful contribution to thegrowth and success of the institution.TMC Academy Singapore & University of Northampton UKBachelor of Arts (Honours) in Business & ManagementEnglishRussianKazakhUzbekAdministrative AssistantTMC Institute, TashkentProvided administrative and organizational support to ensure smoothdaily operations. Assisted students and visitors with inquiries, guidance, and generalinformation. Coordinated schedules, meetings, and academic-related activities. Maintained documentation, records, and student information withaccuracy and confidentiality. Communicated effectively with students, faculty members, and staff. Supported the organization of academic events, meetings, and internalactivities. Managed emails, phone calls, and correspondence in a professionalmanner. Helped create a welcoming and supportive environment for students andguests.PERSONAL DETAILSOBJECTIVEEDUCATIONLANGUAGESEXPERIENCE

05/2021 - 03/202204/2022 - 05/202306/2025 - 08/202510/2025 - PresentService AssistantHumans Company• Delivered real-time customer support via chat, phone, and email in afast-paced environment. • Assisted customers with SIM activation, account management,technical troubleshooting, and service upgrades. • Resolved customer complaints calmly and professionally, ensuring highsatisfaction levels. • Worked closely with technical and sales teams to resolve complexissues efficiently. • Used CRM systems and internal platforms to manage inquiriesaccurately and promptly.ReceptionistPraga Hotel, Tashkent, Uzbekistan• Welcomed and assisted international guests in a professional andfriendly manner. • Managed check-ins, check-outs, reservations, and telephone inquiriesefficiently. • Handled guest requests and resolved concerns to maintain high servicestandards. • Processed payments, maintained records, and coordinated withhousekeeping and management.English Teacher (Summer Camp)NKMK “Sarmish” Summer Camp |• Conducted interactive English lessons for children aged 6–14. • Developed engaging lesson plans including games, role plays, andspeaking activities. • Encouraged teamwork, communication skills, and confidence amongstudents. • Received positive feedback for strong communication and leadershipskills.English TeacherBooster Educational Center, Astana, Kazakhstan• Deliver engaging English language lessons to students of various agegroups and proficiency levels. • Develop structured lesson plans focused on speaking, listening,grammar, and vocabulary improvement. • Monitor student progress and provide constructive feedback to ensurecontinuous improvement. • Communicate effectively with parents and management regardingstudent performance and development.Successfully completed Bachelor of Arts (Honours) in Business &Management in partnership with a UK university.IELTS Certified – Demonstrated advanced English proficiency foracademic and professional communication.Certified Customer Service Specialist – Humans Company Successfullycompleted internal training in customer support, CRM systems, andservice quality standards.Certificate of Teaching Qualification Booster Educational Center, AstanaAwarded for successful completion of professional training andACHIEVEMENTS & AWARDS

demonstrated competency in English language instruction.Customer Service ExcellenceStress ResilienceSafety AwarenessAttention to DetailTeam CollaborationMulticultural AdaptabilityFitness and maintaining a healthy lifestylePersonal development and self-improvementSKILLSINTERESTS