IT Project/Product Manager

Описание

BA LG U ZH IN K EN ZH E Pro d uct M an ag er +77052563483 kbalguzhin@gmail.com Astana E X P ER IE N CE Pro d uct M an ag er Flo wsell.me 10/2024 - Pr esent   Astana Development of the AI Assistants platform Created AI Support chatbot Working on impr oving UI/UX of the main pr oduct Te ch nic a l & S ale s M an ag er Flo wsell.me 12/2023 - 10/2024   Astana Technical & Sales Manager Technical Support and Sales Cold outr eaches Pro je ct M an ag er Zeert 04/2023 - 03/2024   Astana Pr oject Manager Management of the Financial Liter acy Project, along with other multiple projects and startups in EdT ech Website de velopment Chatbot de velopment ED UCA TIO N Busin ess a n d M an ag em en t KazUTB 09/2024 - Pr esent   Astana, Kazakhstan Management World L an g uag es a n d L it e ra tu re Nazarbaye v University 01/2019 - 05/2024   Astana, Kazakhstan SK IL LS Agile & Scrum CRM Figma GitHub HTML JavaScript Mir o Tilda Jira A/B T esting UX/UI Roadmap planning LA N GU AG ES Russian Native Kazakh Native English Proficient S U M MARY Str ategic Pr oduct Leader with a str ong background in AI, automation, web de velopment and customer support solutions. Proven ability to identify user pain points, optimize workflo ws, and drive product growth thr ough data-driven decision-making. Skilled in UX/UI impr ovements, AI integr ation, and cross-functional collaboration to deliver high-impact solutions. Successfully launched AI-driven support tools, reducing oper ational costs and impr oving customer engagement. Passionate about building scalable, user-centric pr oducts that drive business success. KEY A CH IE V EM EN TS AI Chatbot De velopment for Customer Support Developed and deplo yed an AI-powered chatbot for customer support, automating responses to common inquiries, r educing support workload by 30%, and improving response times. Integr ated with CRM and messaging platforms, the chatbot handled 50% of inquiries without human intervention, enhancing efficiency and customer satisfaction. UX/UI Optimization & Pr oduct Design Redesigned and improved the user interface of Flo wsell.me, enhancing usability , engagement, and conversion rates. Led UX research, created wireframes and inter active prototypes, and optimized workflo ws for better user experience. Implemented design impr ovements that incr eased user retention and reduced friction in k ey pr oduct inter actions, contributing to higher customer satisfaction and business gr owth. Pr oject Management Efficiency Led team to complete Qaryzsyz Qogam, financial liter acy project, within 6 months, on budget. Management of o ver 40 people across the country: designers, videogr aphers, developers, video-editors. Achie ved 11k Subscribers within 2 months. CO URSE S Pr oduct Manager Yande x Web De veloper Bootcamp Colt Steele www.enhancv .com  Pow er ed b y • • • • • • • • • • • E   S X 