Менеджер Службы Заботы о Клиентах (г. Астана, удаленно)( Kaspi Bank, АО )

Описание

M arz h an A lm ak h an ova
N ur - S u lt a n , K aza k h sta n
( + 7) ( 7 47) ( 0 18 6 0 6 9) W hats A pp
a lm ak h an ova.m arz h an @ gm ail.c o m

S k il ls
P yth on J u nio r l e ve l, F ig m a, T ild a, W оrdP re ss , F ace b ook A ds M an ag e r, G oogle A ds, Y o utu b e C han nel, M S

O ffi ce P ro gra m s, C om munic a tio n s k ills , C RM , O pera

W ork E xp erie n ce
D ece m ber 2 013 – n ow

E ngli s h L an gu ag e T ea ch er/T uto r
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P la n nin g, p re p arin g a n d d eliv e rin g l e sso ns
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P re p arin g t e ach in g m ate ria ls
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H elp in g p u pils i m pro ve t h eir l is te n in g, s p eak in g, r e ad in g a n d - -W rit in g s k ills v ia i n d iv id ual a n d
g ro up s e ssio ns
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C heck in g a n d a sse ssin g p u pils ' w ork
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O rg an is in g a n d r u nnin g s p ecia lis t c o urs e s
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A tte n d in g s o cia l e ve n ts

N ove m ber 2 020 – M arc h 2 021

S tu dy A bro ad M an ag er, B e G lo b al
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A ssis t in w ork in g o ut a rra ngem ents fo r s tu den ts to b e g one fr o m th e U niv e rs it y , in s u ch a re as
a s u niv e rs it y r e gis tr a tio n, h ousin g, fin ancia l a id , p aym ent o f fe es, e tc .
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A ssis t s tu dents w it h a pplic a tio ns fo r w ork a b ro ad p ro gra m s, in te rn sh ip s, s ch ola rs h ip s a nd
i n te rn atio nal c a re er o pportu nit ie s.
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A dvis e s tu dents , g ra duate s a nd fa cu lt y a bout in te nsiv e la nguage s tu dy a bro ad.
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S erv e a s a r e so urc e to s tu dents , p are nts , th e U niv e rs it y c o m munit y a nd o th ers r e gard in g
s tu dy a bro ad p ro gra m s, p olic ie s a nd p ro ce dure s.
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R esp ond to q uestio ns fr o m p artic ip ants o r th eir p are nts a nd fo llo w u p to r e so lv e p ro ble m s a s
n eeded.
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D is tr ib ute in fo rm atio n a bout p ro gra m s to d ep artm ent h eads to a sce rta in t h eir in te re st in th e
p ro gra m s.
D ece m ber 2 020 – n ow
D ig it a l M ark etin g, S elf - e m plo ym en t

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D esig n d ig it a l m ed ia c a m paig n s

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C oord in ate t h e c re atio n o f d ig it a l c o nte n t
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C once p tu aliz e t e ch nic a l r e q uir e m en ts f o r c a m paig n s
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M an ag in g c a m paig n s t h ro ugh F ace b ook A ds M an ag e r, G oogle A ds

M arc h 2 019 - N ove m ber 2 020
N aza rb ayev U niv e rsit y , A dm is sio n s D ep artm en t C on su lt a n t
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A ssis t c a n d id ate s a n d a p plic a n ts b y p ro vid in g a ccu ra te i n fo rm atio n r e gard in g a d m is sio ns a n d
r e gis tr a tio n p ro ce sse s. P ro vid e g e n era l i n fo rm atio n r e la tin g t o a d m is sio ns p ro ce d ure s b oth
v e rb ally a n d t h ro ugh r o utin e c o rre sp o nd en ce t o a p plic a n ts , c a n d id ate s, f a cu lt y , s ta ff a n d
g e n era l p u b lic
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C RM s y ste m m ain te n an ce , c lo se ly w ork in g w it h C RM , B it r ix ; c lo sin g d eals v ia b it r ix , l e ad s
p ro ce ssin g, a d ve rtis e m en t a n d m ailin g b y C RM
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T o b e a b le t o i n te rp re t a n d a p ply t h e r u le s, r e gu la tio ns, a n d p o lic ie s g o ve rn in g r u le s, r e gu la tio ns
a n d p o lic ie s o f r e gis tr a tio n a n d a d m is sio ns
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C ond uct e ve n ts l ik e O pen H ouse D ay, T e stin gs a n d E xa m in atio ns, v is it l o ca l s c h ools e tc .
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I n c a se o f n ece ssit y c h eck r e le v an t a d m is sio ns d ocu m en ts f o r c o m pete n cy
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O pera te a v arie ty o f m od ern o ffi ce e q uip m en t
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P erfo rm o th er r e la te d d utie s a s r e q uir e d
J u ly 2 017 - M arc h 2 018
T he S t. R eg is A sta n a, B usin ess C en te r A dm in is tr a to r
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E nsu rin g a n d p ro vid in g h ig h c la ss g u est s e rv ic e
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A dvan ce d O pera p ro gra m m ain te n an ce
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O pera te s w it c h b oard , r e la y i n co m in g, o utg o in g a n d i n te ro ffi ce c a lls a n d m essa g e s.
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F u rn is h i n fo rm atio n/p h one n um bers t o c a lle rs a s r e q ueste d /A ssis t g u ests w it h v o ic e m ail, f a x
a n d e m ail
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M ain ta in p o sit iv e c u sto m er a n d a sso cia te r e la tio nsh ip s.
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C ontin uously b e r e sp o nsiv e t o t h e n eed s o f g u ests
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P erfo rm o th er d utie s a s n eed ed .

V olu n te erin g E xp erie n ce
O cto b er 2 020 - J u ne 2 021

“ W in nin g t h e M in ds” Y o u th M en to rsh ip P ro gra m

I n tr o d uce n ew e x p erie n ce s a n d s h are v alu es w it h m en te es. T he g o al o f t h e m en to rs h ip p ro gra m i s t o

h elp t e en ag e rs t o a ch ie ve t h eir g o als a n d a v o id n egativ e b eh av io ur.

J u ne 2 017

“ S an a O rp h an ed C hild re n ” L ea d t u to r

T he g o al o f t h e p ro je ct w as t o h elp o rp h an ed c h ild re n t o l e arn E nglis h l a n gu ag e c o nd uctin g i n te ra ctiv e

e n te rta in m en ts

N ove m ber 2 012
U S E du ca tio n al F air R ep re se n ta tiv e

T he E duca tio nal F air i n A sta n a, K aza k h sta n w as o rg an is e d b y t h e U S E m bassy i n A sta n a i n o rd er t o

i n tr o d uce K aza k h sta n i s tu d en ts p o ssib ilit ie s o f s tu d yin g a t U S U niv e rs it ie s. M y d uty w as t o a ssis t c o lle ge
P ro fe sso rs w it h t r a n sla tio n, o rg an iz a tio n a n d p ro m otio n.

E du ca tio n
D ece m ber 2 017 - N ove m ber 2 021

M osc o w U niv e rsit y f o r F in an ce a n d I n du str y “ S yn erg y”

L aw a n d S o cia l S cie n ce s, L in gu is tic s
L an gu ag es
E nglis h - fl uen t
R ussia n - n ativ e / s e co nd n ativ e
K aza k h - n ativ e / s e co nd n ativ e
T u rk is h - a d van ce d