Внутренний аудитор "ForteFinance"

Описание

Nuray Manap +7 (771)589 -90 -06, nuraymnp@gmail.com, https://www.linkedin.com/in/nuray -manap/ EDUCATION M. NARIKBAYEV KAZGUU UNIVERSITY, International School of Economics BA in Finance 2018 -2022 PROFECCIONAL SKILLS AND KNOWLEDGE ● presentation skills, including the formation of interactive databases and information based on “Power BI”; ● Microsoft Word, Microsoft PowerPoint; ● Advanced Excel user (including the ability to work with macros); ● IELTS – 7.0 ● Kazakh – native ● Stress resistance ● Working with clients (also with claim clients) WORK EXPERIENCE Corporate Customer Service Specialist KaR -Tel LLP "Beeline" B2B Service Development Service June 2023 – present ● Working with key clients; ● Conducting negotiations; ● Transaction support ; ● Work with invoices (certificate of work performed, invoices, reconciliation reports); ● Working with CRM, Platex, Ensemble programs; ● Official conversations with clients and preparation of letters; ● Fulfillment of the set plans for B2B revenue; ● Preparation of commercial offers ; Achievements in this position:  Over fulfilling the plan by 109%;  Reduction of customer accounts receivable by 80%;  Reducing customer churn by providing customized service conditions;  Introduction of new tools for optimizing business customers. Specialist in reconciliation reports KaR -Tel LLP "Beeline" B2B Service Development Service January 2023 – June 2023 ● Solving difficult situations that arise during disagreement on reconciliation acts with a corporate client at all levels, includ ing departments of DIT, OKPK, DKP, including informing the client about the current status of the decision; ● To provide control over the mailbox, form a register and register incoming requests for reporting on processing, in accordance with the standards ( date, BIN, name of the client, region, etc.). ● To receive, register and review written by mail and oral requests/claims from corporate subscribers of the Company regarding the provision of certificates in accordance with current procedures; ● To carry out wo rk on optimizing processes, developing reports in order to reduce the time required to provide c ertificates to customers ; ● Accept the request, form it in a timely manner and provide it by e -mail (on request in hard copy) reconciliation report, subject to t he presence of a contact in the databases. Achievements in this position  Ensuring correct reporting on received requests ;  Closing of requests based on the results of the 4th quarter of 2022. According to the established deadlines ;  Lack of reasonable claims . Intern KaR -Tel LLP "Beeline" B2B Service Development Service June - August 2022 ● Working with internal correspondence; ● Preparation of reconciliation reports on mobile communications and fixed; ● Working with CRM, Platex , Ensemble programs; ● Accept the request, form it in a timely manner and provide it by e -mail (on request in hard copy) reconciliation report, subject to the presenc e of a contact in the databases; ● To carry out work on optimizing processes, developing repo rts in order to reduce the time required to provide c ertificates to customers. Intern ТОО «ZS ENGEINEERING» January - February 2019 ● Preparation of documentations fo r participation in the tender; ● Assembling employee documents for participation in the tender; ● Study of legislation in the field of tenders, tracking changes (laws, rules and other regulatory documents), etc. ADDITIONAL INFORMATION ● Personal qualities: stress resistance, attentiveness, creativity, punctuality, quick learning, communication ● Languages: Kazakh, Russian, English, Turkish ● Teamwork ● Bloomberg BMC