Catering and Conference Sales Coordinator

Компания "«Astana Hotel Management» The Ritz-Carlton, Astana"

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

JOB SUMMARY

CCS Sales Executive prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event and post event phases of hotel events; primarily handles events of high complexity and Key Accounts. Ensures all hotel events have a seamless turnover from sales to service back to sales. Establishes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Ensures compliance with Ritz-Carlton Operating Standards to maintain brand integrity. Supports and acts on behalf of the CCS Manager in his absence. Is the event planner’s primary contact on property and is responsible for their experience

Critical competences:

1. Strong analytical skills to develop and review reports (including Revenue Management) and determine other opportunities and ways to increase business levels.
2. Ability to prioritize and organize multiple work assignments and delegate responsibility effectively.
3. Able to communicate the vision (and passion) to the Ladies and Gentlemen at the property level and to our customers.
4. Translate business needs into what needs to get done; ensure that all work is completed effectively; monitor the progress of work against schedules and budgets; maintain high performance standard.
5. Foster relationships and a positive climate to build effective teams that are committed to organizational goals and initiatives; demonstrate flexibility in approach.
6. Create an atmosphere in which timely information flows smoothly throughout the department; possesses exceptional communications skills.
7. Support and manage change within the organization, taking steps to remove barriers or to accelerate its pace.
8. Effective up-sell skills of products and services.
9. Knows how to conduct research on the Internet.
10. Weekly prospecting and soliciting goals
11. Uncovering new customers
12. Knowledge of menu planning, food presentation, and banquet and event service operations
13. Ability to manage guest room and meeting space inventories
14. Broad understanding of facility management (sanitation, maintenance, operations)
15. Strong customer development and relationship management skills
16. Knowledge of overall hotel operations as they affect department
17. Knowledge of Event Technology products and services
18. Knowledge of Audio Video products and services
19. Knowledge of contract management and legalities
20. Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting and scheduling
21. Strong problem-solving and organization skills
22. Strong customer and associate relation skills
23. Strong presentation and platform skills
24. Strong organization skills
25. Strong “persuasion” skills
26. Ability to use standard software applications and hotel systems
27. Effective decision making and influence skills
28. Knowledge of governmental regulations and safety standards

CORE WORK ACTIVITIES

1. Building and maintaining relationships with clients, vendors, and guests to ensure proper communication, satisfaction, and expectations are met
2. Effectively communicating the hotel’s products, services, and offerings to guests and potential clients
3. Conducting site inspections and client tours of the hotel and event spaces
4. Collaborating with the culinary and banquets departments to create custom menus and execute food and beverage services for events, expertise in menu planning, food presentation and banquet/event service standards
5. Providing support on event-day logistics including room set up, signage, audio-visual, and transportation
6. Assisting with sales activities, including follow-up, prospecting, and generating leads
7. Working closely with the CCS Managers to ensure all details of the event are executed flawlessly
8. Lead daily BEO meeting to ensure operational alignment of all attending departments for next day’s events. Attend weekly forecasting meeting, resume meeting and staff meeting.
9. Attends all pre-cons in the absence of the CCS Manager in order to establish relationship with meeting/event planners and support CCS leaders.
10. Sales and Revenue Management:

• Builds the unit’s top line revenue by focusing on the post-contractual sale of products and services. Maximizes revenue by up selling contracted products and identifying additional revenue opportunities based on the event profile.
• Effectively up-sells products and services throughout the event process.
• Meets and exceeds individual up-sell goals.
• Meets and exceeds individual guest room and food and beverage forecasting accuracy goals.
• Meets and exceeds team banquet profitability goals.
• Participates in customer site inspections and assists with the sales process when necessary.
• Effectively manages customer budgets to maximize revenue and meet customer needs.
• Accurately forecasts group sleeping rooms and event revenue (banquet and audio-visual) for his/her groups and acts as a mentor for other managers in this area.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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