Desktop Administrator/Application Support Manager

Администрация Международного финансового центра Астана

Город:

Астана

Занятость:

Полная занятость

Компания "Администрация Международного финансового центра Астана"

We are looking for a proactive and technically skilled Manager (Desktop Administrator / Application Support) to join our IT Operations and Cyber Security team. This role plays a key part in ensuring stable operation of corporate information systems, providing high-quality desktop support, and contributing to smooth IT/Media support during corporate events. The ideal candidate is a detail-oriented professional with strong technical capabilities, a customer-first mindset, and the ability to work both independently and as part of a team.

Key Responsibilities:

Provide first-line and selected second-line technical support via phone, chat, remote tools, and in person.
Deliver full user support for desktop hardware, software, and corporate applications.
Administer user accounts in corporate systems (local and cloud).
Manage printers and multifunctional devices.
Provide IT/Media support for corporate events, including preparation and coordination.
Manage incidents and service requests in line with procedures and SLAs.
Handle daily service desk operations including incident and request management.
Maintain and updаtеdocumentation for supported systems and processes.
Support knowledge base development and maintenance.
Collect technical requirements for IT procurement.
Assist with periodic IT-related payments.
Ensure confidentiality, safety, and proper documentation handling.
Comply with internal policies, regulations, and AIFC legislation.
Ensure service delivery meets operational requirements.
Perform additional duties assigned by the Line Manager or Chief Digital Officer.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s degree is an advantage).
Professional certifications such as ITIL, Microsoft, Cisco, or desktop administration are preferred.
Minimum 2 years of experience in IT operations, application support, or desktop/ system administration.
Strong experience in incident and problem management, system administration, and service delivery.
Hands-on experience with Microsoft 365, Active Directory, enterprise systems, cloud platforms, and basic networking.
Proficiency with Microsoft Office and ITSM tools (e.g., ServiceNow, Jira).
Ability to work independently, manage workload, and meet deadlines.
Strong communication, negotiation, and stakeholder management skills.
Analytical, critical thinking, and problem‑solving abilities with strong organizational and follow-up skills.
Language skills: English — fluent; Russian — fluent; Kazakh — fluent.