Front Office Receptionist

Компания "Американ Медикал Центерс Нур-Султан"

Front Office Receptionist – Medical Center

Job Duties:

• Welcome and greet visitors, ensuring a warm and professional first impression.
• Manage patient appointments and doctor schedules efficiently.
• Handle incoming calls, provide accurate information, and direct inquiries appropriately.
• Process patient registration and maintain accurate medical records.
• Assist with insurance verification and Direct Billing procedures.
• Provide cost estimates for medical services and collect payments.
• Perform oral and written translations in/from English.
• Ensure smooth patient flow and support medical staff with administrative tasks.
• Maintain confidentiality of patient information per healthcare regulations.
• Coordinate emergency patient needs and liaise with medical staff.
• Assist with inventory management of front desk supplies and medical forms.
• Follow clinic protocols and support administrative tasks as needed.

Requirements:

• Diploma in administration, healthcare, or a related field.
• Proficiency in Microsoft Office, Outlook, 1C, and Bitrix24.
• Fluent English (C2 level), strong communication skills.
• Experience in medical administration or hospitality preferred.
• Ability to handle high-pressure situations with professionalism.
• Excellent customer service and problem-solving skills.

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