Global Support Representative

Компания "Дартс рекрутинг сервисез"

Our partner the large developer is looking for a Client Support Specialist to join their team.

Overview

The Client Support Specialist position is a key role within our company, focusing on
delivering outstanding support to our clients and ensuring a seamless experience. This role involves extensive coordination with various internal teams, including Product Development, Technical Support, and more. The ideal candidate will have at least 6 months of experience in a client support or customer service role. Strong organizational and communication skills are essential

Key Responsibilities

• Client Assistance: Provide prompt and effective support to clients via chats, email and other communication channels, ensuring their inquiries and issues are resolved swiftly and satisfactorily. We provide only written communication support.
• Coordination with Internal Teams: Collaborate closely with Product, Technical
  Support, and other departments to address client needs and ensure smooth
  information flow.
• Documentation Management: Maintain accurate records of client interactions,
  issues, and resolutions in the company's systems.
• Product Knowledge: Stay updated on the company’s products and services to
  provide accurate information and support to clients.
• Issue Resolution: Troubleshoot client issues, provide guidance, and escalate cases when necessary to ensure timely resolution.
• Policy and Procedure Adherence: Follow company policies and procedures when handling client requests and escalate any discrepancies or concerns.
• Client Education: Assist in educating clients on product features, updates, and best practices to enhance their user experience.

Experience:

• Previous experience in a client support, customer service, or related
  role within a corporate setting is preferred for at least 6 months.

Skills:

• English language at least level С1.
• Excellent organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and support software.
• High level of discretion and integrity when dealing with client information.
• Ability to work collaboratively with various teams and departments.

Key Attributes

• Detail-Oriented: Ensures accuracy and thoroughness in all client interactions and documentation.
• Problem Solver: Able to identify issues, analyze situations, and provide effective
  solutions.
• Team Player: Works well with others, fostering a cooperative and productive work environment.
• Client-Focused: Demonstrates a strong commitment to meeting client needs and delivering exceptional service.

Benefits

• Competitive salary and benefits package.
• Remote work from anywhere in the world.
• Working hours: 07:00 - 15:00 / 15:00 - 23:00 / 23:00 - 07:30 GMT+3.
• Employment under a service contract.
• Prospects for career growth.
• Opportunities for professional development and career advancement.
• Collaborative and dynamic work environment.

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