Reservation agent

Компания "RIXOS PRESIDENT HOTEL ASTANA"

We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs.

Reservation Agent Responsibilities:

• Assisting and advising customers who may be choosing from a variety of travel options.
• Making reservations for customers based on their various requirements and budgetary allowances.
• Checking the availability of accommodation or transportation on the customers’ desired travel dates.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Selling and promoting reservation services.
• Answering any questions customers might have about the reservation process.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Providing support to customers who may need to amend or cancel a reservation.

Reservation Agent Requirements:

• High school diploma.
• Experience working in sales or public relations, preferably in the hospitality or travel industries.
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Office Suite.
• Data entry experience.
• Flexible working hours.

Working conditions:

• The stable salary, social and pension assignments, registration for work according to the Labor Code of RK.
• Holiday - 24 days.
• 5 day working week, the 8th hour working day.
• transportation, medical insurance and meal

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