Reservation Supervisor

Компания "Burabay Hotel Management"

Position requires relocation to Shchuchinsk (Akmola oblast, Kazakhstan) and reports to Revenue Manager. Housing is provided for relocating candidates.

Rixos Borovoe Hotel is a luxury Resort property of Accor family and is surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

KEY RESPONSIBILITIES & CONTRIBUTION:

• Supervise and coordinate the daily activities of the reservations team, ensuring that all reservations are handled efficiently and accurately in alignment with Rixos high standards of service.
• Maintain a keen focus on anticipating and fulfilling guests’ wishes, ensuring that each reservation is tailored to meet individual preferences and special requests, thereby enhancing the overall guest experience.
• Provide guidance and support to the reservations team, fostering a culture of excellence and continuous improvement. Conduct training and performance evaluations to ensure that team members are equipped to deliver exceptional service.
• Oversee the effective use of reservation systems and technology, ensuring data accuracy and leveraging tools to optimize booking efficiency and guest satisfaction.
• Address and resolve any reservation-related issues or discrepancies promptly and professionally, ensuring that guest concerns are handled with care and sensitivity.
• Work closely with other departments, including front desk and sales, to ensure seamless communication and coordination of guest needs and expectations.
• Regularly review reservation practices and procedures to identify opportunities for improvement and implement best practices that enhance operational efficiency and guest satisfaction.
• Generate and analyze reservation reports to monitor performance metrics, identify trends, and provide insights for strategic decision-making.

• Knowledge of Russian, English and Kazakh languages are highly preferred
• Positive personality, responsibility, agility, and ability to learn fast, team-player
• Proven experience in a supervisory role within hospitality environment, preferably in reservations or front office operations.
• Strong proficiency in Fidelio/Opera systems and technology required, with a keen eye for detail and accuracy.
• Excellent communication and interpersonal skills, with the ability to anticipate and fulfil guests’ wishes.
• Ability to handle complex reservations and resolve issues with professionalism and efficiency in a fast-paced environment.

• Shared accommodation is provided for relocated associates
• We provide with meals on duty
• Company transfer is provided from/to Hotel-City
• Unique experience in 5* luxury resort in Kazakhstan - great opportunity to learn from professional and grow with them
• Sport & social events for Hotel team members including Resort facilities

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