Rooms Sales Executive

Компания "«Astana Hotel Management» The Ritz-Carlton, Astana"

Welcome to our family!

Since we are an international leader in the tourism industry, we are ideal for those who want to leave their mark on life. If you like to communicate with people and work in a team, we will be glad to welcome you to our big family. We will value your personality and your ideas no less than the work you do. Every day you will open up to countless new opportunities and get a chance to meet people from all over the world.

• Manages assigned accounts.
• Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focused on mid-size accounts, identifies ones with the most potential.
• Uses negotiating skills and creative selling abilities to negotiate contracts.
• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, sales blitz etc.
• Conducts site inspections.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding details. Follows up with customer.
• Possesses excellent telephone sales skills.
• Possesses knowledge/appreciation of The Ritz-Carlton Hotel Company, brand culture, philosophies and initiatives.
• Follows all sales strategy as specified by the Director of Sales & Marketing.
• Possesses necessary software knowledge (Microsoft Office, Opera, etc).
• Put all customers’ information in Opera S & C.
• Makes presence known to customer at all times during this process. Greets customer during the event phase and hands-off to the CCS department for the execution of details.
• Sets a positive example for guest relations.
• Participate in pre-event meetings.
• Empowers ladies and gentlemen to provide excellent customer service. Ensures ladies and gentlemen understand expectations and parameters.
• Reviews comment cards and guest satisfaction results with leaders.
• Adheres to all standards, policies, and procedures.
• Performs other duties as assigned to meet business needs.

• University graduate
• Strong sales skills.
• Strong communication skills (verbal, listening, writing).
• Knowledge of food presentation, and banquet and event service operations.
• Knowledge of overall hotel operations as they affect department.
• Knowledge of contract management.
• Knowledge of governmental regulations and safety standards.

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