Service Desk Specialist, IT Support

Компания "KPMG"

Are you passionate about IT and eager to provide essential technical support? If so, we have an exciting opportunity for you!

KPMG is seeking an IT Support Specialist to join our team in Astana, ensuring seamless operation of hardware, software, and network systems. In this role, you'll be the first point of contact for troubleshooting and resolving technical issues. If you have 1 year of similar experience and are ready to grow within an international firm that values innovation and collaboration, we want to hear from you!

As our IT Support Specialist, you will:

• System Installation and Upgrades: Install and upgrade computer systems, hardware, and software to ensure smooth operations.
• Technical Support: Provide first-line technical support, troubleshooting user hardware, software, and network issues.
• Device Support: Maintain and support multi-functional devices, including printers, scanners, and copiers.

You’re the perfect match for this role if you:​​​​​​​

• Have at least 1 year of experience in a similar IT support role (L1), providing hands-on technical support.
• Possess a solid understanding of computer hardware, software, and network systems, with basic troubleshooting skills.
• Are familiar with installing and configuring operating systems (e.g., Windows, macOS) and office productivity software.
• Demonstrate strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Are customer-service oriented, with the ability to prioritize and handle multiple tasks in a fast-paced environment.
• Are proficient in both Russian and English, with strong written and verbal communication skills.

We offer:

• An international corporate culture in which personal growth, mutual trust and lifelong learning are being fostered. 
• A team of passionate colleagues to reach higher goals and support each other.
• Continuous development and professional growth with a clear career path, opportunities for professional certifications, and a comprehensive range of soft skills development topics to meet your personal needs and ambitions. 
• “Together” is one of our KPMG-values, so you can count on a wide range of social activities like team buildings, get-togethers & sport initiatives together with your colleagues. 
• A competitive and attractive compensation package with comprehensive benefits like extended vacation days, sick leaves without medical certificate, health and life insurances and many more.
• An inclusive workspace that encourages diversity and pursues mutual respect for each other’s beliefs and backgrounds. 
• A flexible, hybrid working schedule where employees can work on different locations: at home, at the office, or at a client’s site.

Join KPMG and discover a career that will help you thrive, learn, and do work that matters. Apply now!

About KPMG

KPMG is a global network of professional firms providing Audit, Tax and Advisory services. With a history extending back more than 150 years, KPMG firms have brought their best professionals to clients, helping them to transform and succeed. Connecting the right people at the right moments is what we do.

Diversity & Inclusion Statement

We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment regardless of their unique abilities, background, or identity.

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