Сотрудник по работе с гостями/ Guest Recognition agent

Компания "«Astana Hotel Management» The Ritz-Carlton, Astana"

1. Ability to communicate in English with all callers, to their understanding.
2. Ability to compute basic mathematical calculations.
3. Knowledge of telephone system, first-class telephone etiquette.
4. Knowledge of Microsoft programs, including Excel.
5. Ability to communicate in a second language.
6. Previous experience in PBX, guest relations or reservations is preferred.
7. Ability to input and access data in telephone system.
8. Ability to monitor and follow up on all switch board calls.
9. Ability to provide clear and pleasant telephone communication to all callers.
10. Ability to ascertain caller’s needs and comply with such to ensure caller’s satisfaction.
11. Ability to provide legible messages.
12. Ability to maintain discretion and confidentiality of all calls, guest room numbers and pertinent hotel information.
13. Ability to input and access data in a computer.
14. Ability to maintain positive relations with all inquirers and internal customers.
15. Ability to be well organized, maintain concentration, think clearly and follow up.
16. Ability to focus on guests and travel agents needs, remaining calm and courteous.
17. Ability to maintain hotel’s standards, policies and procedures.
18. Ability to work with minimal supervision.
19. Ability to prioritize and organize work assignments.
20. Ability to focus attention on details.
21. Ability to work well under pressure.

• знание английского языка

• 5*2

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