SPA Therapist / Массажист

Компания "The St. Regis Astana"

Company description:

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe.

Job Summary:

The Massage Therapist administers professional massage and body treatments to our guests. They must have a

thorough knowledge of numerous massage modalities, posses a general understanding of body treatments

and be willing to train in our spa’s specific massage and body treatment offerings. They must possess excellent

communication skills and be able to learn the product and service knowledge necessary to effectively provide

wellness solutions to meet the needs of our guests. They must hold and maintain a current state license.

Duties and Responsibilities:

Be on time for your shift, prompt with each appointment and perform services within the appropriate

time allotted for the service.

Provide consistent professional massage and body treatments in accordance with spa protocols and

accepted certification practices.

Effectively inform and educate our guests about specific wellness concerns.

Be flexible with your schedule, supporting the needs of the spa.

Properly care for equipment and use proper amounts of product to assist with cost controls.

Have complete knowledge and understanding of all services and products offered.

Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and

procedures.

Perform prep work, properly clean and restock room as required.

Communicate to management any and all occurrences involving staff or guests in the spa that require

attention.

Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or

discounts available.

Handle guests’ questions and concerns professionally and courteously.

Provide accurate, appropriate and immediate responses to all requests by guests.

Possess the ability to work without direct supervision.

Maintain a positive attitude and contribute toward a quality work environment.

Regularly attend, participate in and support training and staff meetings for the spa.

Assist in all areas of spa operation as requested by management.

Communicate to management any and all occurrences involving staff or guests in the spa that require

attention.

Position requirements:

Must have enthusiasm and possess excellent customer service skills.

Enjoy working with people and possess a friendly and outgoing personality.

Excellent communication and listening skills, as well as basic computer knowledge.

Must be a team player.

Education and Experience Requirements:

Must hold and maintain a current state license

Minimum of 2 years of experience in a luxury hotel environment

Minimum of 3 years of spa therapy experience

*Note* All duties and requirements stated are essential job functions. This job description in no way states or

implies that these are the only duties to be performed by the staff occupying this position. Staff members may

be required to perform other job-related duties by their supervisor.

Это описание должностных обязанностей не является исчерпывающим и не является полным списком всех должностных функций

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