Support Engineer / Content Operator( Itransition )

04 Марта

Партнерские Вакансии

Город:

Астана

Занятость:

Полная занятость

Компания "Itransition"

Responsibilities:

  • Providing first-line support to users encountering technical issues;
  • Tracking graphs and checking notifications from application monitoring systems;
  • Escalating unresolved or more complex issues to technical support engineers and developers;
  • Performing content management tasks in various CMS systems by following step-by-step guides;
  • Communicating with foreign customers in messengers;
  • Assisting sales team with receiving and filtering new customers’ requests;
  • Shift work schedule: 2/2 (12 hour shifts) from 06:00 till 18:00 UTC and from 18:00 till 06:00 UTC with bonuses for night hours and weekends.

We expect:

  • A team member who is highly responsible, attentive, quickly learning, and able to handle multi-tasking in time-restricted situations;
  • Fluent English and good communication skills;
  • Experience with html at a basic level;
  • Sales and marketing experience is an advantage;
  • Experience working in a call center or technical support is an advantage.

We can offer:

  • Competitive compensation that depends on your qualification and skills
  • Career development system with clear skill qualifications
  • Options to work remotely
  • Compensation for medical expenses
  • English courses online
  • Corporate parties and events for employees and their children
  • Internal conferences, workshops and meetups for learning and experience sharing
  • Gym membership compensation, corporate sport competitions (cybersport included)
  • 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate
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