IT specialist
08 Апреля 2026
Город:
Астана
Занятость:
Полная занятость
Компания "Иностранное учебное заведение CARDIFF UNIVERSITY KAZAKHSTAN"
Cardiff University, a member of the UK’s elite Russell Group of research-intensive universities, has opened its first international campus in Astana. The University offers undergraduate programmes in Business, Computer Science, Civil Engineering, and Earth Sciences.
We are seeking a highly professional, motivated, and approachable IT Specialist to support University staff and students with their day-to-day IT needs.
The post holder will provide technical support, maintenance, and advice across a wide range of IT technologies, including but not limited to:
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Installation, updating, and support of software (Windows, macOS, Linux, mobile operating systems);
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Mobile devices (Android and iOS smartphones and tablets);
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IT infrastructure, including basic configuration of network equipment (switches, Wi-Fi access points, printers, IP telephony);
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Audiovisual equipment (presentation and recording systems) in teaching and collaborative spaces (lecture theatres, seminar rooms, conference rooms, video conferencing);
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University administrative and management systems;
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Diagnosis and resolution of information security incidents (viruses, phishing, unauthorised access);
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Specialist equipment used in teaching and/or research.
The role operates as a first-line IT support service, requiring a prompt response to any technical issues affecting academic or administrative activities.
Key Responsibilities
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Provide technical support, maintenance, and consultation across a broad range of IT and media technologies.
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Deliver training and guidance to staff and students on the use of University IT systems.
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Support core corporate services, including Microsoft 365, Active Directory, Teams, SharePoint, and email systems.
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Carry out routine operational tasks related to the maintenance and monitoring of University hardware and software.
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Support colleagues by applying professional best practices, resolving most issues independently, and documenting incidents for analysis.
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Respond to user requests, resolve low- and medium-complexity issues, and escalate complex problems when required.
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Participate in diagnosing infrastructure-related issues in collaboration with colleagues and external vendors.
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Install and maintain equipment in strict compliance with health and safety regulations and University standards.
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Contribute to projects and perform tasks as directed by line management.
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Continuously develop knowledge and skills in existing and emerging technologies.
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Comply with University policies on health and safety, equality, diversity, and inclusion.
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Undertake other duties commensurate with the level of the role, as required.
Essential Requirements
Education and Experience
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Higher or secondary specialised education relevant to the role.
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English language proficiency at IELTS 6.5 or above.
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Demonstrable and substantial experience in the IT field.
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Experience working in an IT service environment, with strong skills in supporting PCs, mobile devices, and AV technologies.
Skills and Competencies
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Ability to communicate technical information clearly and professionally to users with varying levels of IT knowledge.
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Strong stakeholder engagement and relationship-building skills.
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User-focused approach with a commitment to high-quality IT service delivery.
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Ability to work independently, plan tasks, and prioritise effectively.
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Experience using monitoring, audit, and reporting tools.
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Understanding of modern IT and AV technologies within an educational environment.
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Proven contribution to effective incident and problem resolution.
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Experience working with Microsoft Office 365.
Personal Attributes
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Resilience, decisiveness, confidence, strong teamwork, and a customer-focused mindset.
Desirable
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Experience working in a university or public-sector organisation.
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Experience in a specialised AV environment.
Terms and Conditions
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Full-time position; employment in accordance with the labour legislation of the Republic of Kazakhstan.
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One-year employment contract with the possibility of extension.
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Competitive salary commensurate with the responsibilities of the role.
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Opportunity to contribute to an internationally recognised educational project.
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Opportunities for professional development.
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