Supervisor (Front Office)

25 Сентября

Партнерские Вакансии

Компания "Burabay Hotel Management"

The position requires relocation to Shchuchinsk, Akmola region, Kazakhstan. Housing is provided for relocated candidates.

JOB TITLE: Front Office Supervisor

DEPARTMENT: Front Office

INSPIRED AND SUPPORTED BY: Front Office Manager

LOCATION: Rixos Borovoe Hotel – a luxury resort property of the Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).

KEY RESPONSIBILITIES & CONTRIBUTION:

• Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs

• Provide professional, courteous, timely, and accurate guest service that goes above and beyond guests’ expectations

• Train new staff members and provide ongoing feedback

• Help create a positive, encouraging, and motivating team environment

• Support, coach, and ensure that each member of the front office team is working as per hotel standards

• Coordinate solutions quickly when guests experience problems in their room by working with Housekeeping and/or service staff

• Serve as the escalation point for guest issues when required, handle guest concerns, and react quickly and professionally

• Coordinate with management to ensure smooth Front Office operations, problem-solve on the spot when required, and report technical issues promptly

• Make arrangements for special requests, VIP accommodations, and distribution of VIP lists to appropriate departments

• Perform the duties of a Guest Services Agent and other tasks and duties assigned by management as required.

REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:

• 3 years of experience working at a hotel front desk

• 1 year of experience working at the supervisory level

• Available to work a flexible schedule

• Comfortable using Microsoft Outlook, Excel, and Word

• Experience in Opera is an asset

• Responsible problem-solving skills

• Keen attention to detail, even when under pressure

• Organized and able to complete multiple tasks simultaneously

• Proven leadership skills and a passion for coaching and developing a team

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