Supervisor (Front Office)
25 Сентября 2024
Город:
Астана
Занятость:
Полная занятость
Компания "Burabay Hotel Management"
The position requires relocation to Shchuchinsk, Akmola region, Kazakhstan. Housing is provided for relocated candidates.
JOB TITLE: Front Office Supervisor
DEPARTMENT: Front Office
INSPIRED AND SUPPORTED BY: Front Office Manager
LOCATION: Rixos Borovoe Hotel – a luxury resort property of the Accor family surrounded by the pine trees of the Borovoe National Park and located on Shchuchye Lake (Shchuchinsk, Kazakhstan).
KEY RESPONSIBILITIES & CONTRIBUTION:
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs
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Provide professional, courteous, timely, and accurate guest service that goes above and beyond guests’ expectations
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Train new staff members and provide ongoing feedback
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Help create a positive, encouraging, and motivating team environment
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Support, coach, and ensure that each member of the front office team is working as per hotel standards
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Coordinate solutions quickly when guests experience problems in their room by working with Housekeeping and/or service staff
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Serve as the escalation point for guest issues when required, handle guest concerns, and react quickly and professionally
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Coordinate with management to ensure smooth Front Office operations, problem-solve on the spot when required, and report technical issues promptly
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Make arrangements for special requests, VIP accommodations, and distribution of VIP lists to appropriate departments
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Perform the duties of a Guest Services Agent and other tasks and duties assigned by management as required.
REQUIRED and WHAT MAKES YOU EXTRAORDINARY FOR THIS ROLE:
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3 years of experience working at a hotel front desk
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1 year of experience working at the supervisory level
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Available to work a flexible schedule
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Comfortable using Microsoft Outlook, Excel, and Word
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Experience in Opera is an asset
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Responsible problem-solving skills
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Keen attention to detail, even when under pressure
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Organized and able to complete multiple tasks simultaneously
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Proven leadership skills and a passion for coaching and developing a team
Be limitless! Be with us!
Become a part of the world-famous brand team!
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